When someone calls 9-1-1, seconds matter. They’re often in crisis, panicked, and need immediate help. Communications Medics at Austin-Travis County EMS provide this help: calmly, with clear instructions and words of encouragement over the phone. They are our “first” first responders and play a vital role in our third service EMS system at Austin-Travis County. If you are compassionate, caring, and great at multi-tasking, this is the job for you! We are looking for qualified candidates to provide this critical service from our state-of-the-art Communications center in Central East Austin.
Each new hire starts as a Cadet, attending a paid 10-week training academy. Following graduation of the academy, each Cadet must complete a field training period prior to being cleared to independent duty and serving as a Medic. Our Communications Medics answer 9-1-1 calls that require emergency medical services. As a 9-1-1 call-taker, they triage medical complaints, assess life threats and provide medical care and interventions over the phone.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
This position is classified as an “essential” position, meaning you will be required to work during holidays and bad weather (ice storms, flooding, etc.) when the City is otherwise closed.
Upon completion and graduation from the EMS Academy, a cadet will be certified as a Medic – Communications in substantial compliance with Chapter 143 Local Government Code. After successfully serving the entire probationary period of twelve (12) months from date of hire as a Medic – Communications, will automatically become a full-fledged civil service employee and have full civil service protection.
Licenses and Certifications Required:
Must successfully complete the Austin-Travis County Office of the Chief Medical Officer (OCMO) credentialing process within nine (9) months from the date of hire.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. ADA Office: (512) 974-3256 TDD (512) 974-3303.
The City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.